Shipping and Returns
All items listed on the site are ready to ship, and will do so within 1-5 business days. Items are shipped using Canada post. Items shipped using standard shipping are untracked, and The Vegan Epiphany Apparel will not be held responsible for lost, stolen, or damaged items sent using the untracked option. International customers will be responsible for customs/duty charges.
Shipping promotions only apply to standard shipping services (not priority/expedited/rush services).
In the event that an order is returned to sender to due to an address entry error on the customers part, return shipping charges will be the sole responsibility of the customer. (applies to Free Shipping Promotions as well).
Customers who choose LOCAL PICKUP in Kelowna will be contacted via email to arrange the pickup time and place. Please ensure you provide the correct email address and if you have not heard from us within 1-2 business days please email email@example.com so we can organize your pickup!
We will gladly accept unworn and unwashed merchandise within 30 days of the purchase date. Please email firstname.lastname@example.org within 7 days of receiving your items.
Merchandise must be in new condition with tags attached & original receipt or invoice. All return & shipping/handling charges will be the responsibility of the customer.
Exchanges will be shipped out once the original item has been received and we have determined that it is in original condition.
CLEARANCE ITEMS ARE FINAL SALE